Shipping & Returns
SHIPPING TERMS AND CONDITIONS
Once you place your order you will receive an order confirmation via e-mail. In case you did not receive it, please check your spam mail.
We process orders within 1-2 business days, depending on weekends and major holidays. Please note that delivery times may be affected in times of high volume (Black Friday, Christmas etc.). For exact information or urgent matters you can contact us at firstname.lastname@example.org
As soon as your order has been processed and shipped you will receive an email with the tracking number.
Make sure you are available at the address and time of delivery as well as reachable on the telephone number that you shared with us, as orders are not refunded when not accepted by the recipient and returned to us.
As soon as delivery has been confirmed by courier, we are no longer responsible for lost items or stolen packages.
SHIPPING RATES AND DELIVERY
SEAFFAIR ships worldwide. Below you can find the shipping rates.
FREE / DHL 24-48 hours
GCC/ MIDDLE EAST SHIPPING
FREE / DHL 2-5 business days, on orders over $ 120,-
$ 8,- / DHL 2-5 business days, on orders under $ 120,-
FREE / DHL 4-7* business days, on orders over $ 120,-
$ 20 / DHL 4-7* business days, on orders under $ 120,-
Please note that the recipient is responsible and agrees to be in charge for all import tax and custom duty costs when placing an order outside the UAE For exact information please contact your respective customs office.
If any higher costs or longer shipping time should occur due to delivery destination or in case we can not ship to a specific country, you will be contacted by us.
*International Delivery timing may vary depending on the exact shipping destination. For exact information contact us at email@example.com prior to placing your order.
RETURNS & EXCHANGES within UAE
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns or exchanges within UAE, within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. No return/exchange fees nor restocking fees will be charged.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please send us an e-mail to firstname.lastname@example.org and we will get back to you with further information.
Kindly note we are able to process returns and exchanges for orders placed on SEAFFAIR.COM only. If you wish to return or exchange an item bought with or through a retail partner, please contact the retailer from which you purchased the item.
RETURNS & EXCHANGES outside UAE
Please note that we don’t do returns/exchanges outside of UAE.